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Aisera Platform
Aisera Platform
  • Overview of Platform Administration
  • Security & Privacy (TRAPS)
    • Masking PII
    • Managing Data Risks
      • Data Encryption or Obfuscation
      • Data Loss Controls
      • Sensitive Content Detection and Filtering
      • Security and Risk Management for IT, Supply Chain, and Third-Party Services
      • Intellectual Property Detection/Protection
      • Hallucination Mitigation
  • Aisera Platform Configuration
    • Tenant Configuration Settings
      • Access Management
      • Aisera Alert
      • Authentication
      • Authentication for Private Document
      • AutoBOL
      • Channels
      • Collaboration
      • Context Management
      • Conversations
      • Deflect Escalation Intents
      • Enterprise Search
      • Feature Flags
      • Federation Service
      • ICM
      • Incidents
      • Knowledge Generation
      • Knowledge Learning
      • Knowledge Serving
      • LLM Cache
      • Language Services
      • Major Incident
      • Neural Search
      • Parser
      • Predictions
      • Public Search
      • Requests Transcript Export
      • Resolution Rate
      • SMTP
      • Search
      • Test Suite
      • Ticket
      • Ticket IQ
      • Universal Operation Mode
      • User Engagement
    • Roles, Permissions, and Access Controls
      • Access Information for SharePoint KBAs
      • Content Access Control via API
    • Setting Up SSO Authentication
    • Setting Up SSO-SSL with the Aisera Admin UI and Azure AD (Microsoft Entra ID) Portal
    • Inventory Transparency
    • Audit Trail Logs
    • Pushing Log Information to External Systems
  • Integrations and Data Sources
    • Add an Integration to Your Tenant Instance
    • Add a Data Source to Your Tenant Instance
    • Create an Aisera Service Account
    • Best Practices for Integration
    • List of Pre-Mapped Integrations
    • Generic Connector
      • Setting Up Cribl with Aisera
      • Splunk
      • Zendesk Community Posts
    • Supported Auth Types for Custom Integration
      • Basic Authentication
      • OAuth 2.0 (Authorization Code Grant)
      • OAuth 2.0 (Password Grant)
      • OAuth 2.0 (Client Credentials Grant)
      • Token
      • BasicToBearer
      • NoAuth
      • JSON Web Token
      • Pluggable Authentication Mode (PAM)
    • Integration Reauthorization
    • Remote Executor
    • Service Management Systems
      • ServiceNow
      • Zendesk System Integration
      • Salesforce
      • NexThink
      • Jira Service Desk
      • Freshworks
    • Knowledge Repositories
      • ServiceNow Knowledge Ingestion
      • Zendesk Knowledge Ingestion
      • Jira Confluence Knowledge Ingestion
      • Freshworks Knowledge Ingestion
      • Google Drive Knowledge Ingestion
      • MS SharePoint Knowledge Ingestion
      • Slack as a Data Source for Conversational and User Learning
      • Simpplr
      • Veeva Vault
    • Endpoint and Mobile Management
      • Intune
    • Networking, Security and Monitoring Systems
      • Duo Security
      • Dynatrace
      • SailPoint
    • HR Systems
      • Workday
    • Identity and Access Management (IAM/SSO)
      • 8x8 Live Agent
      • Azure AD
      • Active Directory/LDAP
      • Okta Connector
    • Interactive Voice Response (IVR)
      • Genesys Integration
        • Live Agent Setup
        • Voice Bot Setup
    • Cloud and DevOps Systems
      • Google Cloud Storage
      • Setting Up AWS Connect with Aisera
      • Box as a File Data Source
    • Business Productivity and Conversation Systems
    • Commerce and Marketing Automation
    • Robotic Process Automation (RPA) Systems
    • Integrating DEX
  • Channels
    • Aisera Webchat
      • Webchat SSO-SAML and OAuth2-SSO Integration with Auth0
    • Ticket AI Agent Assist
    • Aisera Copilot
    • Aisera AI Search
    • Aisera API Channel
    • Microsoft (MS) Teams (Azure Bot)
    • Setting Up a Slack Channel
    • Email Channel
    • Google Chat
    • Ring Central Glip
    • Webex (Cisco)
    • Zoom
    • Form Intercept
    • Zendesk (Ticket Concierge)
  • Data Ingestion
    • Data Source Configuration
      • Knowledge Base Content Best Practices
      • When to Perform Document Optimization
      • Optimizing Documents for RAG Indexing
      • How to Set Up Knowledge Base Crawls
      • Data Transformation Scripts
      • Setting Up Anonymization (PII) and Custom Recognizer
    • Best Practices for Ticket Ingestion
    • Data Re-Ingestion
    • Troubleshooting Data Ingestion
    • Deduplication for Ticket Alerts
  • Post-Ingestion Tasks - System Jobs
  • Ticket Operations
    • Ticket Auto Resolution
    • Ticket Concierge (TC) with Event Studio
      • Setting up ServiceNow to Work with Ticket Concierge
    • Ticket Notification
  • Crafting the Conversation
    • Conversation Design (ICM, LLM, and Hybrid)
    • Starting Your Conversation Design
    • How to Edit Conversation Key Messages
    • Configuring ICM Intents and Fulfillment
  • AI Workbench - Optimize Conversations
    • Requests Window
    • Request Analyzer - Conversation Status
    • Analysis of Unresolved Conversations
    • AI Lens
    • Test Suite
  • AI Automation - Optimize Flow
    • AI Workflow Studio
      • Workflow Best Practices
      • Building Workflows
        • How to Create a Knowledge Graph
        • LLM Image Actions
        • Use a Workflow as an NLU Pipeline
        • Use Message Node for Markdown Variables with Copilot
      • Publishing Workflows
      • Workflow Reference Guides
        • Workflow Nodes
          • Action Nodes
            • Action
            • Create Ticket
            • Ask Approval
            • Table Query
            • Notification
          • User Interaction (Conversational)
            • User Input
            • Input Form
            • Message
          • Operations Nodes
            • Decision
            • Goto
            • Subflow
            • Parallel
            • Prompt
            • Callback
            • Set Variable
          • Advanced Nodes
            • HTTP Request
            • JavaScript Node
        • Workflow Management
      • Workflow Analytics
      • Workflow to Enable a Live Agent
    • Hyperflow Studio
      • Anatomy of a Hyperflow
      • Hyperflows or Workflows?
      • Creating a Hyperflow
      • FAQs & Best Practices
    • Event Studio
      • System Triggers
    • Campaigns
  • LLM Operations
    • Aisera LLM Benchmarking
    • Domain Specific LLMs
    • Ontology
  • Analytics
    • Pre-Built Analytics
      • Using Analytics for Financial Planning/Operations
    • Custom Analytics
  • Content Generation
    • Running Knowledge Generation Jobs
      • Prerequisites
      • Step 1 - Condition Parameters
      • Step 2 - Pre-Generation Parameters
      • Step 3 - Start Generation
    • KB Article Generation from Ticket Comments
    • Similarity Check Logic
    • Analyze KB Article Generation Results
      • Details of Knowledge Generation view
        • Generated Knowledge Details view
        • Analyzing Knowledge Learning Output
    • Mapping KB Article Fields to Generated Documents
    • Use Cases for KB Article Generation
    • Creating Requests and Tickets from Conversations
  • Generative AI Learning
    • Ticket Learning
      • Set Up Ticket Learning
      • Analyzing Ticket Learning Output
    • Conversational Learning
  • Conversational AI 2.0
    • What is Conversational AI 2.0?
    • Using Workflow Descriptions
    • Creating a Conversational AI 2.0 Bot
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